SENIOR IT SUPPORT TECHNICIAN/Information Technology: Installs, configures, troubleshoots, and maintains end-user hardware and/or other devices used by the agency. Supervises the installation, upgrading and daily maintenance and support of specific software applications. Works in conjunction with other IT teams and/or vendors on server/cloud management and provides preventive action recommendations for end-user computing device issues. Analyzes County IT operation needs and works in conjunction with additional IT support teams to assess the technical feasibility and solutions for the future. Responsible for hardware and device inventory for the County; assures adequate supply replacements and manages rotation of old to new devices; provides reports to management, and other entities requesting information. Assists in creating and executing procedures that ensure that all systems, products, and services meet IT security standards, end-user requirements, and can lead to gains inefficiency and cost savings for the agency. May serve as a subject matter expert associated with content, processes, and procedures. May train and/or develop materials for end-user training supported software applications; may be responsible for the development of technical training modules for County departments. Responsible for the management, distribution, and troubleshooting for County devices such as laptops, desktops, County issued cell phones, printers, etc.

MINIMUM REQUIREMENTS:
• CompTIA A+ certification and a combination of education (Information Technology, or closely related field) and experience and/or training in Computer Support (such as a Computer Technician or Computer Support Specialist) is required as follows:
o A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair or processing of information in a data processing environment or related systems.
o An associate or bachelor’s degree in a related field may be substituted for the required experience.

SKILLS NEEDED
• Ability to be discreet and maintain confidentiality
• Ability to deal with peers and management using tact and diplomacy
• Ability to work flexible hours as required
• Ability to work independently in a very fast-paced environment
• Demonstrate problem solving skills in a dynamic environment
• Excellent customer service skills and a highly motivated self-starter
• Knowledge of general siring specifications
• Skills in spoken and written communications
• Strong organizational skills, flexibility, and adaptability.
• Strong troubleshooting skills with the ability to organize and prioritize multiple simultaneous requests
• Strong attention to detail, work ethic, integrity and positive attitude
• Must possess and maintain a valid driver’s license

SALARY: $47,715 to $61,152 / DOQ
Position Open Until June 10, 2022

All applicants tentatively selected for a position with Beaufort County Council will be required to submit to urinalysis to screen for the illegal use of drugs and to a background check prior to appointment. Employment is contingent upon clearing both the drug screening and background investigation. Beaufort County is an Equal Opportunity Employer.

Position : 64173

Group : REGULAR

Job Family : INFORMATION & TECHNOLOGY

Job Class : SR. IT TECHNICIAN